Semester Courses

Associate, Customer Service (ACS)

An Educational Program for Service Professionals
Developed by the Insurance Institute of America, the Institute for Chartered Property Casualty Underwriters and LOMA, this program offers a training track specially designed for Property and Casualty professionals to increase knowledge of product lines, successfully manage customer relationships, exceed customer expectations and improve the company's bottom line.

Earning the Designation
In the Property and Casualty track, there are three required courses and two electives.

Required Courses

• ACS 100
• INS 21
• INS 22 or INS 23
  

Elective Courses

• INS 22 or INS 23 (whichever was not taken as a required)
• IR 201
• AIT 131
• AIC 33
• AIS 25
• ARe 141

What can you expect to learn?

In the property and Casualty track, you will complete IIA courses that are specifically focused on a variety of P&C topics such as...

• Personal or Commercial Insurance
• Insurance Regulation
• Information Technology
• Claims
• Reinsurance

Who Should Enroll?
Employees at all levels can benefit from the ACS program. It is appropriate for anyone who interacts with internal or external customers on a daily basis.