Program Detail

AIC 33: The Claims Environment



Description: Topics include activities in the claim process, basic investigation, fraud detection, good faith claim handling, ethics, negotiation skills and litigation management. DOI CE: 27 CE hours for fire/casualty broker agents for instructor led courses. Online course not approved for DOI CE credit. However, CE credit can be obtained by passing the National Exam through IIA, www.aicpcu.org. DOI CE: none

What you will learn
  • How to avoid bad faith situations and exposure to punitive damages
  • The laws relating to unfair claims practices
  • Human relations and communication skills

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